Frequently asked questions

The earlier, the better! Booking at least one to two weeks ahead gives you the best chance of locking in your preferred date and time, especially during busy seasons like summer or end-of-lease periods.

The clock starts when I arrive at your place, not when I leave mine. Travel is based on time from Fitzroy: 0–30 minutes is no charge, 30–45 minutes is $60, 45–60 minutes is $90 and 60–75 minutes is $120 (inc. GST). I'll confirm it upfront, before you book.

I accept credit or debit card payments via Payid or bank transfer. Invoicing can also be provided. I also accept cash payments.

Yes, you can! I operate seven days a week, though extra charges may apply for weekends or public holidays. If your move is scheduled outside regular hours, I’ll give you my direct number so you can reach me easily.

If you cancel at least 72 hours before your move date, there’s no penalty. However, cancellations made within 72 hours of your scheduled move may incur a fee.

That’s no problem, just contact me as soon as possible. I’ll do my best to reschedule your booking to a new date that suits you, depending on my availability.

Absolutely! Small moves are what I do best. Whether it’s a few boxes, a fridge, or just a couch, I’m happy to help. I’ll tailor my service to suit the size of your move so you’re only paying for the time and space you actually need.

That depends on a few things, like how much you’re moving, the access at each location, and the distance between them. Once I know the details, I’ll give you a clear estimate so you know exactly what to expect on moving day.

I focus on the safe handling and transport of your belongings. For appliances like fridges, washers, dryers, and electronics, I recommend having them professionally disconnected before moving day. This ensures everything is ready to go and prevents any possible damage or complications during the move.

Pianos and pool tables. I'm also wary of marble tables, though I have moved them in the past, so let me know about those when you get in touch. I've moved antiques, artwork and gym equipment, and I'll always tell you upfront if something isn't suitable.

For everyone's safety, I don’t transport hazardous materials like gas bottles, petrol, oils, paints, or chemicals. Please make separate arrangements to move or safely dispose of these items before moving day.

It’s a good idea, yes. Emptying them makes things lighter and easier to move, and it helps prevent any scratches or damage along the way. Plus, it just makes the whole move go a lot smoother.

Absolutely! Good quality moving boxes are a great investment. They keep your belongings organised, make the moving process quicker, stack easily, and are usually more space-efficient than plastic bins. New boxes offer the best protection and cleanliness.

Yes, that’s usually best. While I take great care of all your possessions, it’s a good idea to keep small valuables like your wallet, phone, jewellery, keys, and passport with you just for extra peace of mind.

If you’ve got a front-loading washing machine, then yes, it’ll probably need transit bolts to keep the drum secure during transit. I recommend checking your manual or asking a qualified technician to install them before moving day. I can’t do this part since each model has different requirements. Please note that I'm not responsible for any drum damage during the move if appropriate pins are not installed.

Make sure to empty your fridge completely, give it a quick clean inside, and unplug it at least a day before the move. Leave the doors open so it can air out. This helps prevent any bad smells or mould from building up.

The safest way is to use the original box with the foam inserts if you still have it. If not, you can grab a TV moving box from a storage or packing supply store. Make sure all the cables and accessories are disconnected and packed securely, so nothing gets lost or tangled during the move.

Plant pots, especially ceramic ones, can be pretty bulky and heavy. To prevent damage, I can't stack anything on top of them, and they can't be stacked on top of other items. This means they take up more space than you might think. Please highlight this prior so I can plan the truck space properly.

Please wrap each fragile item (crockery, glassware, ornaments, etc.) individually in packing paper or bubble wrap to keep them safe. Fill any gaps in the box with soft materials, like towels or scrunched paper, to prevent items from moving around. Don’t forget to label the boxes as “fragile” and let me know which ones they are so I can handle them with extra care.

A few simple rules make packing so much easier:

Put heavier items like books or kitchenware in smaller boxes, and use larger boxes for lighter things like clothes, bedding, or toys.

Always tape the top and bottom of each box securely, and try not to overpack as boxes should close flat without bulging.

It also helps to label each box with the room it belongs to, so unpacking is quicker and more organised.

Yep, I sure can! I can assemble, reassemble and dismantle furniture. Just let me know when you book so I can bring the right tools and plan ahead. Don't worry — the cost for this is included in your overall quote.

Unfortunately, no. For insurance and safety reasons, I can’t carry passengers in my truck. But don’t worry, I'll keep you updated throughout the move so you’ll always know what’s happening.

Yes, absolutely! If you’re picking up items from more than one address, like a storage unit or a friend’s house, just let me know when booking. I’ll plan the route and timing so everything runs smoothly.

No problem, I deal with that all the time! If your street has limited parking or narrow access, please let me know in advance so I can plan for it. I can also advise on any council permits you might need for parking on moving day.

While I take great care with your belongings, accidents can happen. If something does get damaged, I’ll make it right, whether that means repairing, replacing, or compensating you; I’ll sort it out quickly and fairly. My goal is to make sure you feel completely looked after throughout your move.

I'm covered by Public Liability, Carriers Insurance, and Commercial Vehicle Insurance. These protect against damage or loss caused by me during the move. However, for extra peace of mind, I recommend arranging your own removals insurance to ensure full coverage for all your belongings.